Our operational framework is built on these fundamental factors below:
1. Partnerships: Our business focus is anchored strongly on what we term nested/NeGSted partnerships. We recognise that cooperation, as well as collaboration is key to realizing our Mission and Vision, therefore, we remain committed to strengthening collaborative efforts with governments, private sector, international community, financial institutions, technology providers and others. We have evolved a strong Public Private Partnership model that we hope to sustain for competitiveness and viability.
Our partnership model is anchored on a four-party arrangement as itemized below:
- Project Owner – the Agency who owns project;
- Project Operator – for technical solutions;
- Project Financier – for funding and financial management; and
- Project Manager – for integration, interoperability and end-to-end project management (NeGSt).
This model is to guarantee strong government commitment, private sector fund and financial discipline, technical expertise and compliance with standards in order to ensure returns on investment.
2. Leadership: In line with our Mission and Vision, we identify and build a nest of leaders and champions in the Ministries, Departments and Agencies, MDAs to drive the transformation of the Public Sector for 21st century operations. We refer to this set of people as eGovernment Leaders/Champions. They form the anchor point of our business with the agencies.
3. Preparedness: This has to do with the level of readiness of the Agency to embrace the new order. Preparedness involves attention to internal core infrastructure needs to ensure that adequate skills, tools, and processes are in place for meeting the new challenges. In this regards, NeGSt has developed a programme called eReadiness Capacity Building, eRCB that aims to enhance human, infrastructural and operational capacities. This also includes Change Management, Business Process Re-engineering, Back-office Reorganization and new organisational model.
4. Strategy Development: At the core of our operations is strategy development. We have continued to evolve strategies for successful programmes and projects delivery. We recognise that each agency and project require similar implementation but different strategies for successful delivery. This affects not only the way we design and specify requirements, but also the manner in which we source, deploy and manage resources. This task includes effective project scoping, design, implementation and management in line with best practice.
5. Standards and Guidelines: For integration and interoperability between and amongst agencies of Government to ensure seamless data exchange and promote the principle of whole government which is our core business, we continuously develop common and universal standards and guidelines.
6. Monitoring and Evaluation: The most important aspect of any project is monitoring and evaluation to monitor progress and assess impact. We constantly engage in effective end-to-end monitoring and evaluation of all programmes and projects to ensure that outcomes are being met