Citizens’ eGovernment Engagement Framework

Our Citizens’ Engagement Framework emphasizes the need for Ministries, Departments and Agencies (MDAs) to treat citizens and the public at large as “customers” whose needs and demands they must consistently meet. The only way these needs and demands can be met is if they are built into the process of service delivery.

Our Citizen Engagement Framework provides MDAs with tools and methodologies that ensure that citizens participate in the type of services and the channels for delivering or accessing such services.


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